What is going on........?

see ehn. seems like you guys lack prospects in business. i have an issue for close to a week that is pe]nding to be resolved. as if that was not enough, i made a transfer this morning, the money was deducted from my account, there was no debit confirmation neither was there any receipt and the money till now, has not been delivered to the reciepient. which kine thing be this. i have reached out to them on twitter but no response. i even called them on phone for more than 30 minutes. they are just playing a rubbish song for me to listen to until my entire airtime was exhausted. are this people mad…??