I can't upgrade to to tie 3

Please i need help, iwant to upgrade my account to tie 3 , but I have uploaded the documents but the system refused to identify it. What do I do?

Hello Viso,
I’ll recommend updating to the latest version of gomoney, taking clear photos of your documents in natural light, and re-uploading them.
If you’re still experiencing the issue with upgrading after this, simply click the “Help” button in the app and a support team member would help resolve this.