I am yet to receive the money transferred to my account

Good day.

My name is Ifeoluwa Faleye. My account number is 8139482269.

Please I sent a sum of 40,000 from my gtb account to my gomoney account. The transaction was successful. However, the money is not reflecting in my gomoney account. I called gtb customer care and I was told to reach out to gomoney.

Here is the transaction ID (000013201015091004000205727658)

I have tried reaching out to gomoney one several channels. It bothers me that no I am not getting any response. Please I need my money.

Hello Ife,
I sincerely apologize for the late response.
This has been resolved by the support team.

Good afternoon Sir/Ma. My name is Gloria Obot, Money was sent to me since yesterday and I am yet to receive the money.
Here is the transaction ID…(100aid3h100)

Please help verify, attached is the receipt.

Thanks.

Hi Prince.
We apologize for this experience, can you confirm that your NUBAN was used in making this transaction?