Account Upgrade Issues

I Need Help
#1

In our new update, we implemented a seamless account upgrade process. However, if you’re still experiencing issues here’s how to solve it:

  • Click the help button on the app
  • Select the chat with a human option

Send a message titled Account Upgrade with the following details:

  • First Name
  • Last Name
  • Phone Number
  • gomoney account
  • Email address
  • BVN
  • A clear photo of your ID
  • ID Number (typed out)
  • Photo of you holding ID
  • Signature
#4

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#5

Hi Mathew,
It’s unsafe to share private information on here.
Please send these details to our “Support” team using the “Help” button within the application.
Thank you :blue_heart:

#6

For more than I week I uploaded my national ID for upgrade to tier 3. I once notified that document will be reviewed in 48hours. Until nothing has been done about it. I m not getting replies on my charts on the app

#7

more than I week I uploaded my national ID for upgrade to tier 3. I once notified that document will be reviewed in 48hours. Until nothing has been done about it. I m not getting replies on my charts on the app